Shipping policy

Thank you for shopping with Cosmic Couture. We are dedicated to delivering your clothing safely and efficiently across the United Kingdom and internationally. Below are the terms and conditions that constitute our UK-standard Shipping Policy.

1. Processing Times & Dispatch

All orders are processed within 1–2 business days. Orders are not processed, dispatched, or delivered on weekends or UK bank holidays.
If we are experiencing a high volume of orders (such as during major new collection launches), shipments may take slightly longer. If there is a significant or unexpected delay with your order, we will notify you immediately via email.

2. UK Shipping Rates & Delivery Estimates

All prices include UK VAT where applicable. Shipping costs will be calculated and clearly displayed at checkout. Our primary UK delivery methods are outlined below:

Shipping Method	Estimated Delivery Time	Shipping Cost
UK Standard Delivery (Royal Mail / Evri Tracking)	`[e.g., 2–4 business days]`	`[e.g., £3.99 / Free over £50]`
UK Next-Day Delivery (Orders before 2 PM)	Next business day	`[e.g., £6.99]`
International Shipping (Europe & Rest of World)	`[e.g., 5–12 business days]`	Calculated at checkout

3. Shipment Confirmation & Tracking

Once your order leaves our fulfillment center, you will receive a dispatch confirmation email containing a tracking link. Please allow up to 24 hours for the tracking status to update on the carrier's portal.

4. International Customs, Duties, & Brexit Notice

For orders shipped outside the United Kingdom (including Europe): Cosmic Couture ships packages from the UK. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside the UK may be subject to import taxes, customs duties, and fees levied by the destination country once a shipment reaches your borders. Additional charges for customs clearance must be fulfilled by the recipient.

5. Incorrect Addresses & Redelivery

It is the customer's responsibility to provide a complete and accurate delivery address, including the correct UK postcode. Cosmic Couture cannot be held responsible for items that go missing or are delayed due to incorrectly submitted addresses.

Returned to Sender: If a delivery fails because the customer was unavailable, failed to collect the parcel from a local depot, or provided an invalid address, a redelivery fee may apply to ship the order a second time.

6. Missing or Damaged Items

If your package arrives visibly damaged, or if an item is missing from your shipment, please notify our customer care team within 7 days of delivery. For parcels that appear lost in transit, we will initiate an investigation with the designated UK carrier on your behalf.

7. Contact Us

If you have any questions regarding your delivery or require tracking assistance, please email our team at support@cosmiccouture.co.uk